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Comcast will send a tech out to remove that old line.
I've asked a Comcast employee to help you. You should expect a reply in this thread. 
I am not a Comcast Employee.
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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
adonnelly17, we just had a pretty bad snow storm in Philadelphia as well so I can relate. Let's take care of that hanging wire. Please send me a private message with your full name, address and phone number for help.
KenF
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
