Solved: How can I have an old exterior cable removed? - Xfinity Help and Support Forums

adonnelly17 · ‎03-08-2018

Back in July we had service installed, and were told an old cable running to our house was no longer active. Rather than remove the old one, our technician installed a new one.

We were just hit by a pretty bad snowstorm and the cable has been pulled down from our house, taking siding with it.

What can I do to get someone to remove this cable? It is currently a hazard hanging off of our house to a street pole.

Thanks!

Nerdburg · ‎03-08-2018

Comcast will send a tech out to remove that old line.

I've asked a Comcast employee to help you. You should expect a reply in this thread.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!

ComcastKenF · ‎03-08-2018

adonnelly17, we just had a pretty bad snow storm in Philadelphia as well so I can relate. Let's take care of that hanging wire. Please send me a private message with your full name, address and phone number for help.

KenF

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!

adonnelly17 · ‎03-08-2018

Thank you for the help!!

How can I have an old exterior cable removed?

How can I have an old exterior cable removed?

Re: How can I have an old exterior cable removed?

Re: Who can I contact to have an old hazardous exterior cable removed?

Re: How can I have an old exterior cable removed?