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How can I get a copy of my previous chat transcript?

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How can I get a copy of my previous chat transcript?

I had a chat with a CS rep on 11/12/19. I called today to make the changes we discussed and new CS rep "has no idea" what I am talking about; meaning nothing in my file/account as far as notes. I am trying to lower my monthly cost and in turn understand I have to give up speed or features. No chat found, no notes and call center "can't reach out to another employee" This is in Puerto Rico call center..

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Re: How can I get a copy of my previous chat transcript?


@robroutt74 wrote:

I had a chat with a CS rep on 11/12/19. I called today to make the changes we discussed and new CS rep "has no idea" what I am talking about; meaning nothing in my file/account as far as notes. I am trying to lower my monthly cost and in turn understand I have to give up speed or features. No chat found, no notes and call center "can't reach out to another employee" This is in Puerto Rico call center..


Hello, robroutt74! Welcome to the Xfinity Forums. 

I'm sorry to hear you are having trouble finding a more fitting service plan and I would love to help you with this! Please send us a private message with your first and last name as well as your service address so we can help you find a plan that better serves your needs. 
 
 To send a private message, click my name "Comcast_Support", then click "send a message".


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