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How can I find out the status of my ticket?

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Regular Visitor

How can I find out the status of my ticket?

I opened a ticket about 2 weeks ago, and I have not heard back. My bill is due in a few days and I really need this figured out before then. Thanks

@ComcastTambrey could you help? 

Official Employee

Re: How can I find out the status of my ticket?

Hello, ATL404! I just responded back to your PM. Please get back to me there when you can. Thank you! 


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Official Employee

Re: How can I find out the status of my ticket?

ATL404, so glad I was able to help out with the account! Please don't hesitate to reach out again if you need anything else! 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!