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How can Comcast be so bad at something so basic to their service?

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How can Comcast be so bad at something so basic to their service?

I've now been waiting for months to get my cable line buried which is running along mine and my neighbor's driveway and through the neighbor's yard.  They've now not shown up again and provided no notice when they don't show.  And then they move you to the back of the line once again--incredible...  It's highly likely the cable will be damaged by the time they every get here... if they ever do.