Community Forum

How Do You Email Customer Service?

New Poster

How Do You Email Customer Service?

I have had a problem with my account since mid December, but it is impossible to find somewhere to email a detailed synopsis of the problem.  Does such a thing exist?  Or are forced to talk to agents on the phone for hours on end?

Silver Problem Solver

Re: How Do You Email Customer Service?

There is no e-mail for customer service. You must call.

New Poster

Re: How Do You Email Customer Service?

Thanks Barbie123, I suspected as much.  So much for communicating with someone in a Leadership position that actually can truly fix an unhappy customer's problem.

Expert

Re: How Do You Email Customer Service?

@SYORKDAL You can post about your issue here, leaving out any personal identifying details.  We have Official Employees that can take a look at your issue and help you.

 

Please do not Private Message any employee without being requested to do so [it's against Forum Guidelines].



I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.