I am moving to a new house and want to transfer my comcast service. I was first told the new address was unservicable because of a past non-payment. I took my lease and ID to the comcast office and they said it was unservicable because the home has never had service before. The home is less that a half mile off a major highway with houses on the street. The did a site visit and said it is too far from the plant to get service, is this even true? How can i escalate this? What is the number? I signed the lease with the knowledge i had been provided by comcast that the location had service but there was an outstanding balance. Now i am in a bad position because i walk from home. Please help!
Oh boy, that's a tough spot. If they already did the site survey there isn't much anyone can do for you. It means a tech physically went to your address and verified that you are unserviceable. They could maybe extend the cable plant to reach your house, but that would likely cost $10K -$20k to do that if it's even possible. You should probably look for an alternative provider.
Hi bweathers -- I can help get you more information about providing service to your address. The information nerdburg has provided is correct though. Addresses can be too far from service plants and an extension would be required, which could have a cost to you. Please send me a PM with your name, address, and best contact information. I'll work with construction to see what it would take to establish service at your address.
Click my name (ComcastZach) and click Private Message Me.
Thank you for reaching out to us on the Forums, I would be happy to look at your account from here. To protect the privacy of your account, can you provide your full name exactly as it's listed on the billing statement? To send a private message click on my name, then click private message me.