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Hotspot connectivity issues

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Hotspot connectivity issues


I am having issues connecting to Xfinity hotspots when I am on the go. It’ll show the network and brings up the sign in information. Once I am put my login information, it says that my service is not for that tier. I have 25+ msps Which is what is required to be able to access Hotspots with Xfinity. I do not understand why I cannot use the Hotspots now. When I first got the service I was able to use Hotspots for about three days and going forward I Wasn’t able to connect to it again. Please help me because the main reason I got Xfinity and the service plan I have is to be able to use the Hot spots.
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Official Employee

Re: Hotspot connectivity issues

Hello Jo_cm. Thank you for posting on the Forum. I have received your private message and I have responded. I would be happy to assist with troubleshooting your Xfinity Hotspot connectivity issue.

 

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Please know that sending unsolicited private messages to an Official Employee of the Xfinity Help & Support Forums, is a violation of Forum Guidelines


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