On the phone for over an hour about a duplicate modem charge since 7/2016. First I was told they can see I returned the equipment and was only getting $66 credited then a supervisor told me that I never returned the equipment but she would credit me a max $100. Then a manager name Patrick hung up on me because I told him I wanted to file a complaint because I was told different info by each person I talked to and I wasn’t getting my full refund back( Patrick said that was my fault) and he wouldn’t give me a confirmation of refund/credit to my account. He said he noted my account about the complaint and hung up on me.
Have you already went to jackbox.tv on your device and entered the on-screen room code to pair the device?
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