I contacted comcast on September 5th through chat after an overcharge appeared on my back statement. I made a payment and somehow comcast charged my account for 2 payments. I was assured on this date by Yatin that a refund would be granted within 7 days of request. I was not asked to provide any additional information to support this return. I asked for a follow up call be made to confirm this return and the repesentive assured me I would receive this return call "in a couple of days". I made the decision this morning (9/11/2017) to contact comast again because, A. I did not receive a refund and B. I did not receive a ruturn call. I was told this morning that my refund had been cancelled due to lack of information to support return. Comcast did not at any time request "additional information". I spent 3 hours on the phone with a number of agents and supervisors. 3 hours and my issue has not been taken care of. In fact, I was told to fax proof of the double charges to comcast only to learn that the fax number i was given was incorrect. Yes comast..... I sent my information to an incorrect fax number.... Information with my account number and personal information. Something you told me I needed to include. As of right now I do not know if I will ever be refunded for your mistake. I do know this, I have never been treated the way your 3 customer service agents and a supervisor treated me this morning. I ended the call without resolution and feeling as though this issue was my fault. I was told because I didnt provide additional information my request was cancelled. Information I was not told to provide. I was also told I should have canelled the charge with my bank. Something I was not told to do. I disconnected my call in disbelief. You have failed comcast. Not only did your agents fail to resolve the issue, you have lost another customer. #youfailedcomcast #10yearcustomer #helloATT
Solved! Go to Solution.