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High bill

New Poster

High bill

I am an xfinity customer over 2 years and would like to leave. My internet is slow and they’ve changed cable wire to no avail. I was told my cable boxes would be included and my price is 135.00 monthly. My spouse is out of work and xfinity won’t do anything to lower price!!
Expert

Re: High bill

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


I am not a Comcast employee, just a moderator. Pls observe Wheaton's Law.
Official Employee

Re: High bill

Hi @Unicorn5. We certainly value your business and don't want to see you go. I can help troubleshoot your internet speed issue if you feel you are not getting the speed you are paying for. I can also assist with reviewing your account for lower cost options that may be available. Please send me a private message and include your full name, service address, and account number so I can assist you.