Briancleaver107, thank you for reaching out to us here on the forums.
The app and website are working as intended - we want to ensure that our customers are receiving accurate information regarding what packages are available, so we do request you speak to a customer service specialist. I would be happy to review the account with you to see what options are available for new deals. To get started, please send me a PM with your first/last name.
To send me a Private Message, please click my name “ComcastAlly” and click “send a message.”
This is a problem that has been a problem for months now and you are trying to mask it as a feature. Your telling us that just because we have Netflix as part of our plans that we can't even look at our plans, or order things like Xfi Pods without calling. Even if what you say it true, it should not keep me from viewing my plan, just changing my plan. Many people find it conveninet to do things on line and this problem is basically rendering the web site useless. Just saying there have been other Comcast employees on this forum that have admitted that this is an issue and that the fix is in the works, but without an ETA and now you are trying to tell us this is a feature?
patp1, I do apologize for any inconvenience. The app is working as intended. However, if you'd like to view other packages, I would be happy to help.
I am not using an APP, I'm simply going to a web page, and I agree it is probably working as Comcast intends it to, as in Comcast cant seem to fix the underlying issue so they intend to not let me access my plan. You should talk to ComcastChe and ComcastJoeTru as they have both previously admitted in these forums that this is a problem with an underlying issue that has yet to be resolved. A simple quick search found these two posts, but there are so many others out there as well: https://forums.xfinity.com/t5/Xfinity-My-Account-App/quot-Hi-it-looks-like-you-are-a-Netflix-custome... https://forums.xfinity.com/t5/Customer-Service-Archive/Can-t-manage-my-plan/td-p/3100113
Sorry looks like my links got messed up. Here they are again:
Hi, patp1. The website is also working as intended. This is something that we are aware of is happening on our website and when you subscribe to Netflix. If you would like to discuss different plan options or if you want to make changes to your account but are getting that message, please contact us so we can assist. At this time, there isn't any alternative option or workaround. We apologize for any inconvenience and we appreciate your understanding.
If you would like assistance with discussing/modifying your service package, please send me a private message with your name and I'll be happy to help. To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.
Good morning, patp1. I ended up not hearing back from you on this. If you end up needing further support with discussing your plan options, feel free to send me that PM. Thanks!