Hi apmora4. Thank you for visiting and posting on our Forum. I can assist with reviewing your account and downgrade options, as well as provide the equipment information you need. To get started, please send me a private message and include your full name so I can access your account. To send me a private, message click my name (ComcastJoeTru) to view my profile. Then click "Send a message" and private message me.
Hi apmora4. Since we didn't see a response from you, this thread has been locked. Please don't hesitate to send me a private message if you continue to need help with this issue, or create a new post if you need assistance with anything else. Thank you.