Community Forum

Help with elderly parents bill

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Frequent Visitor

Help with elderly parents bill

I am on elderly parents account to help them. I have spend over 7 hours of time talking to several people. I was promised call backs 3 different times. I was told a retention supervisor would pull up the agent call to verify what I was told and I would have a call back in a few hours. It never came. Went back through the entire phone disaster again.  Next answer was  I will email my supervisor and he will get back to you. It's now been a few days now. Early on an agent said she would call back the following morning and nothing. What do I need to do to get upper management to listen to the call and verify what I was promised? I have a phone from my work and can have IT pull up the call also but it will take a lot of their time. I just want to be done with this and have the monthly bill corrected moving forward. No person should have to go through 7 hours and empty promises and no call backs. I work for a utility myself, come on Comcast. Stop treating your long time customers this way. I have been disconnected several times too. At wits end.

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Frequent Visitor

Frustrated at false statements

I posted earlier about my parents bill. I have talked to people who claim to be supervisors and who claim to be pulling up the agents calls with me but to no avail. I have been told to expect a call back from the supervisor but never get one. Why would they lie to their customer several times? I then spend another hour and call back, same thing, expect a call that will never come. How can I get help? I am so worn out from calling and having to go through the whole story again only to be lied to again. What does someone do? Can a Comcast specialist call me or contact me?