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Help trying to order service for new construction

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Help trying to order service for new construction

We are moving to a new construction home towards end of July and having a hard time trying to order service.  Cannot do anything online because the address does not "exist" in databases yet.  Have tried calling and keep getting bounced around, no one seems to know exactly what to do.  I got the # of the "installation review" department but can only leave a message, no call back yet.

 

Please help, we desperately need to have service by the 24th!

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Re: Help trying to order service for new construction


@year10k wrote:

We are moving to a new construction home towards end of July and having a hard time trying to order service.  Cannot do anything online because the address does not "exist" in databases yet.  Have tried calling and keep getting bounced around, no one seems to know exactly what to do.  I got the # of the "installation review" department but can only leave a message, no call back yet.

 

Please help, we desperately need to have service by the 24th!


Unless you have already closed on the property you won't be able to get service until you do so.  An account is associated not only with an address but with an account holder.  Plus, you may need to have a site survey done before services can be established.


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Re: Help trying to order service for new construction

We're all set, got call back and site survey is scheduled.

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Re: Help trying to order service for new construction

I am in a similar situation. Did the surveyor show up? Were you able to get the line installed? Thanks!