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Help!! new Comcast fiber ran through sewage lines

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Help!! new Comcast fiber ran through sewage lines

We had new fiber ran in 77095 hearthstone subdivision about a month ago and soon after noticed sewage blocking up into my house. I have been fighting with this for a month. Now I find out that someone two doors down is having the same problem. I just looked at the damage caused to the pipe and the yard that needed dig up. I need some help soon before it causes a hazard to everyone’s health. Please contact me with a solution or who to contact ASAP. I have pictures if needed.
Official Employee

Re: Help!! new Comcast fiber ran through sewage lines

Hello Luckyspider8, thanks for reaching out and I can further assist you with this fiber line concern! Can you please send me a Private Message including the full name as it appears on the account and your full name if different? 


To send me a Private Message, please click my name “ComcastAmira” and click “send a message".

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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