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Help needed!

New Poster

Help needed!

For the previous month,I've been unable to connect to my home network but was able to log into the Xfinity wifi. I then wasn't able to connect to that so I called and had a technician come out. I was told they were unable to fix my net until the wire in the alley was fixed. Last night,my daughter chats with an online person and they tell her that they have workers who do the work the technician said I needed and that they would come out today. It's now almost 4pm and I'm just wondering why my daughter was told someone was coming out today when it's obvious it was a lie. Please help!