It’s a pandemic, you may have to find someone. It’s a tough time right now. The best thing you can do to help yourself right now is look around your house, you may not need the help that you think you do. If you find something, post back and we can try to help you here.
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There is no cable coming from the pole. A friend said it needs a full install. Guess I’ll just have to figure out what happens next when they drop off the install box at my door. As someone who is being forced to work from home, this is a pretty unfortunate time for xfinity to suddenly no longer have a way to contact them.