Community Forum

Help from Xfininty? Before I cancel my Xfintiy account and go to Frontier...

Regular Visitor

Help from Xfininty? Before I cancel my Xfintiy account and go to Frontier...

I just received an email from Xfinity that my contract has expired. My previous Xfinity bill of $39.99/mo. has increased to $66.95/mo. Before I cancel my Xfinity account and move back to Frontier at their below $34.99/mo offer (https://internet.frontier.com/d/internet.html) , as  multi-year Xfinity customer in good standing, can I sign a new contract for my current service (Performance Plus Internet -Download speeds up to 60 Mbps) at my previous $39.99/mo. (which is offered to new customers at  $29.99/mo. https://www.cabletv.com/xfinity/internet)?

 Frontier Preferred Internet

$ 34 99 /mo Installation, equipment fees, taxes & other fees apply. Services subject to all applicable Frontier terms and conditions. Subject to availability.

  • Max speeds as fast as 25 Mbps
  • Check your email
  • Check social media and share photos online
  • Work from home
  • Connect Multiple devices at once

https://internet.frontier.com/d/internet.html

 

Thanks, Xfinity, for your help with this,

PayingCustomer2

 

 

 

 

 

Official Employee

Re: Help from Xfininty? Before I cancel my Xfintiy account and go to Frontier...

Hello, PayingCustomer2! Welcome to our community. I can totally understand how surprising it must be to see an increase in your monthly rate like that. I would be happy to review the account further with you to see what new deals are available to save you money! Please send me a PM with your first and last name to take a look. 

To send me a Private Message, please click my name “ComcastAlly” and click “Send a message.”


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Regular Visitor

Re: Help from Xfininty? Before I cancel my Xfintiy account and go to Frontier...

Thank you ComcastAlly for your quick, expert help!! You've retained me as an Xfinity customer!
Official Employee

Re: Help from Xfininty? Before I cancel my Xfintiy account and go to Frontier...

PayingCustomer2, thank you for allowing me the opportunity to assist! I'm so glad I was able to help out with the account. Please reach out again if you need any additional assistance. Smiley Happy 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!