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Help Please - Bury my orange cable

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Help Please - Bury my orange cable

May 20, 2019 a tech came out and replaced damaged cable with temp orange cable.  The fault of the damage lies with City Workers replacing water meters and in doing so, nicked the cable.  The City is responsible for the damage BUT their interest ends there.  I was told that within two weeks the cable would be buried.  I called in July 2019 and was promised it would be buried within ten days to two weeks.   No one ever came out to locate/bury a perm cable.  It is stretched out from the front side yard at the sidewalk, down atleast half the distance of the house.  Hard to mow around it and a tripping hazard..  It is now February, 2020 and I'm pleading to have this cable located/buried.   I'm at a loss as how to handle/request service???