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Help Changing Account Address/Billing Address

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New Poster

Help Changing Account Address/Billing Address

The Account Address and Billing Address for my Xfinity Internet Service account is incorrect.  When i go to "My Account" - there's no option to "Edit" .  How do i go about getting this updated to my correct address? I did not move, I'm new to Xfinity Internet, but I believe i made a mistake in the address portion when i signed up.  Can somebody please help? 

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Gold Problem Solver

Re: Help Changing Account Address/Billing Address

Please see https://www.xfinity.com/support/articles/updating-your-mailing-address. You can't change this yourself, you need to have a Comcast rep make the change for you. If an Employee doesn't reply to your message here, contact a phone or chat rep (see https://www.xfinity.com/support/contact-us), or visit a Service Center / Xfinity Store (check locations and hours at https://www.xfinity.com/support/service-center-locations.)

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Official Employee

Re: Help Changing Account Address/Billing Address


@jrendon wrote:

The Account Address and Billing Address for my Xfinity Internet Service account is incorrect.  When i go to "My Account" - there's no option to "Edit" .  How do i go about getting this updated to my correct address? I did not move, I'm new to Xfinity Internet, but I believe i made a mistake in the address portion when i signed up.  Can somebody please help? 


I can help with this - please send me a PM (Private Message) with the details and I can make this correction. 


You can click on my name (ComcastTeds) and go to the upper right link that says ”Send Me a Message”


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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