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Having a line buried

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Having a line buried

Last week someone came out to replace our cable line that was bad.  They left it laying across our entire backyard.  We were told someone would be out in a few days to bury it and fix the connection from a 2 split to a 3.  We called today because no one came out and were told it would be a month.  This is not acceptable!  It is a tripping hazard to our 3 children.  I am not sure how you expect us to cut our grass.  This type of customer service is unbelievable to me.  I need to know how to get someone out here in a timely manner.  For the rates you charge I should not have to wait for service for over a month (if that is even accurate).  I have heard from others on facebook that these issues have happened to others and months go by.