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Have new router but apparently need someone to look at my cable lines.

New Poster

Have new router but apparently need someone to look at my cable lines.

I just recently got a modem for internet from you guys. I self installed it easily but when I try both of my cable connectors in my apartment they don't work to put internet through. They told me to call you guys to get someone out to look at them. I am just very frustrated and I am paying for internet that I can not use and there is absolutely nothing I can do but wait.