5 year customer. I was speaking to a representative about my account that was canceled. My account was on seasonal because I was in the process of building a house. Then out of the blue, my account, that I was paying for, was canceled. I called to find out why but no explaination. The rep said I cold sign up as a new customer and I told him I will call back once I move into my house. Next thing you know, Comcast made an inquiry on my credit report that I did not authorize.
Welcome to the Xfinity Forums, afibrown80! I can check what happened to your account and also submit a request to mask the hard inquiry. Please send me a private message and include:
- Your full name, address, and a phone number associated with your account.
- The exact date of the inquiry on the credit report
- The name and address that listed on the credit report
- The screenshot of the report if possible.
Click on my name ComcastElla, then click Send a message. Thank you!
@afibrown80 - We submitted a masking/deletion request to Equifax, please allow at least 45 days for an update. if you will get any issues or delays - please don't hesitate to reach out to me. Have a wonderful day!