The forums are a peer-to-peer help community. What that means is that you are mostly talking to other paying customers here. There is an outstanding team of employees that support the community. They are more than happy to help with any issues you may be having. BUT, be aware that forum support is not real-time. Employee response time varies by staffing and workloads.
Please don't send private messages directly to employees, moderators or Experts asking for help. We will not be able to provide assistance in this manner. Rather, ask for help in the proper forum.
If you need immediate help:
Call 1-800-COMCAST (1-800-266-2278) or 1-800-XFINITY (1-800-934-6489)
PLEASE let us know what your exact problem is and what you would like for a solution.
We understand that you may be frustrated, and we want to help. Clear and concise information is imperative to getting a solution as quickly as possible. If we need to ask for clarification, it can significantly increase the time it takes to resolve your issue.
Threats, name-calling, and abusive behavior is unhelpful and contrary to the forum guidelines. Remember, your written words are read by real people, all deserving of respectful communication. Before you press "post" ask yourself, "Would I be okay with this if someone else had written it?"
Thank you for visiting our community!