Where do I begin. Today I contacted Xfinity mobile inregards to a damaged phone!
When I originally signed up for the mobile service I was under the impression that my devices was covered by the Assurana phone insurance service. That's the normal process with other cellphone carriers. So not the case with xfinity mobile!!! I was informed by rep (1-2-3 and 4) that "oh well, you didn't sign up! And we don't know what to tell you!" After explaining to all of them that (oh did I forget to mention this is after being on hold for 20mins, 10 mins, 15 mins and as I'm typing I'm still on hold waiting for a supervisor so I've more then likely have been on hold for approximately over an 1 hour). It's sad that you can't reach corporate or at best a properly trainded supervisor! Xfinity I spend well over $500 hundred dollars a month for all your services and this is the kind of treatment you give to your customers. I remember know why i left several years ago. Back to Fioso I go.......
UNSATISFIED1000, sorry to hear about your experience. I'll look into your insurance concerns. I've seen your private message and will respond there.