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I have the full package 260 plus many premiums. I went to ID channel and it said I need to upgrade to HD. What does that mean.


how do I do that


very frustrated 

Official Employee

Re: HD

Hi Linnie33305. Thank you for joining the Xfinity Forums and for creating your first post. I can assist with reviewing your account to determine why you are receiving that message. Please send me a private message and include your full name so I can assist you. To send me a private, message click my name (ComcastJoeTru) to view my profile. Then click "Send a message" and private message me. 

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