Solved! Go to Solution.
Hello, I lost my HBO access. I cannot view any HBO channels. Can you please reinstate my account as previously: X1 PREFERRED LATINO DBL package which includes: Digital Preferred, HBO, Netflix Service with TV Box; Performance Pro Internet.
Hi there, thanks for letting us know about your HBO issue. Let's take a look at options to get it back.
Please send me a private message with your full name for help. Just click my name (Comcast_Support) and then on the next page, you'll see an option to send a private message on the right.
I'm glad we were able to get you back into a service plan that better fits your needs. We are always here to help, so please don't hesitate to reach back out to us at any time if you need assistance again in the future.