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Green wire disconnected from Comcast box

Regular Visitor

Green wire disconnected from Comcast box

I seem to have this exact same situation as the thread linked below, but I can't reply to that thread anymore.

 

The green wire is just dangling from my outdoor comcast box. When I called comcast today, they acted like they had no idea what I was talking about. Or they just wanted to send someone to run diagnostics *inside* my house. But I believe it's just like what is happening in the thread linked here. How do I get comcast to actually fix this? 

 

https://forums.xfinity.com/t5/Customer-Service/Disconnected-ground-wire-from-cable-line-entry-into-h...

Expert

Re: Green wire disconnected from Comcast box

I have escalated your issue to a Comcast Employee to further assist.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Green wire disconnected from Comcast box

ajschramm, welcome to the forums! I'd be happy to help out with the wire issue, I get how important it is to get this taken care of. To get started, can you please send me a PM with your first and last name? Also, if you have any picture of the wire, please attach those in our PM. Thank you! 

To send me a Private Message, please click my name “ComcastAlly” and click “send a message.”


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!