I want to commend one of your service reps -- Steve. He assisted me in making changes to my plan today and has got to be, hands down, the best rep I have worked with at Xfinity/Comcast. He took the time and effort to really customize my plan to what I use and need. He was professional and helpful. (I think he should be used as a role model for reps). He made me feel like you really do appreciate my business, even though I know I am not one of your high paying customers. I hope you will award him in some way. I am sorry I did not ask for a last name.