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Grandmother overcharged for multiple years

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Grandmother overcharged for multiple years

I have been unable to get a billing issue resolved for my 93 year old grandmother.  She was charged by Comcast for 5 years for boxes that were returned in 2015.  I was finally able to get Comcast to acknowledge this today and they took the boxes off and they were only willing to refund her for 4 months.  I have spent time on the phone, been disconnected, and then chatted on your xfinity assistant with no response today trying to make this right.  To say that I am frustrated is beyond frustrating.  Please tell me how to get in contact with a supervisor who can fix this unacceptable billing issue.

Official Employee

Re: Grandmother overcharged for multiple years

Greetings, @DShockey! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear of the experience you have had trying to get this issue resolved. We truly appreciate the efforts you've made so far to try to get this resolved for your grandmother! I have helped out my grandparents from time to time when it comes to bills and know the frustration of not getting the desired result. I would like to see what we can do for you. Can you please send me a PM with your first/last name as we as the account holder's first and last name so I may further assist you?


To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
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