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Gift Card expiration

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Regular Visitor

Gift Card expiration

Hello,

I am reaching out as I recently went to use my gift cards (a $400 & $200)that were rewards for both comcast mobile and home services being added only to find they have expired. I spent 5 months in 2018/2019 chasing down the cards as they were never received and then they are finally sent and received in Mar 2019.  Is it customary for these cards to only be active for less than 1 year? If so, its terribly frustrating given the amount of monthly $$$ I pay to Comcast for services 

 

 

thanks in advance

Mike