Hello asphaltcowboy. Welcome to the Xfinity Forums and thank you for creating your first post. I can assist with reviewing your account and downgrade options. We want to ensure you are in a plan that best suits your needs. Please reach out to me via private message and include your full name so I can assist you. To send a private message: click my name (ComcastJoeTru) to view my profile. Then click the link that says "Send a message" and there you can private message me.
Hi asphaltcowboy. Since we didn't see a response from you, this thread has been locked. Please don't hesitate to send me a private message if you continue to need help with this issue, or create a new post if you need assistance with anything else. Thank you.