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Getting in touch with someone I’ve tried all DAY!!

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Getting in touch with someone I’ve tried all DAY!!

How in the heck do I contact anyone?? The stupid system makes me go through 30min of questions then doesn’t let me speak to an agent
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Re: Getting in touch with someone I’ve tried all DAY!!

I am in the same situation as you. I have been unable to contact the live customer service every day for a week. What is wrong with the service?

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Re: Getting in touch with someone I’ve tried all DAY!!

WOW how ridiculous! I think they should have to refund at least a month of service, we pay for cable and internet and not to be able to use it is a crock!
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Re: Getting in touch with someone I’ve tried all DAY!!

If you're stilling having trouble getting a live agent, this is what worked for me - call Comcast and go through the options as if you were adding a new service. That will connect you to a live agent (I guess that's how they're prioritizing customers!), then you can tell them you don't actually want to add a new service and that you need their help with XYZ. 

 

This was the only way I was able to catch a live agent who could then transfer me to the loyalty department, a department that you can ONLY reach by phone.