So, the most widely used commodity (INTERNET) during this covid-19 and your customers cant get in contact with anybody?
My modem went down this morning, it is now 2pm and I am still playing cat and mouse with your phone service. They are doing all the resets I have done over and over again to which I have yet to speak to an agent to get a tech out to replace my modem.
The kicker is I tried using the chat system. Took them 35 minutes (mostly me waiting for replies) for the person to tell me I had a tech appointment, but NO APPOINTMENT WAS MADE.
This needs service needs to start being monitored by the government just like all other utilities. I missed a days worth of work, and now it looks like I will miss another day and my son will do the same with his school work.
Thanks you get for enrolling into autopay and paying consistently for over 5 years.