Community Forum

Gateway Trade

Regular Contributor

Gateway Trade

I have a partially faulty gateway. Is it possible to go to the Comcast store and get a replacement without bringing in the faulty one right away in case there are issues with the replacement? Maybe I could mail the old gateway in like I did with a past self-install kit.


Also, are replacment gateways at the stores/the ones shipped to customers new or used? Can I request a new one or certain model?