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Frustrated with Xfinity's Attitude Towards Existing Customers

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Frustrated with Xfinity's Attitude Towards Existing Customers

Once again I received an increase in my billing; after spending over an hour with customer service, I received a call from someone identifying himself as a "customer loyalty supervisor" regarding my survey response since I was was unhappy.  After 40 minutes on the phone, he said I didn't qualify for a discount and that I should stay with Xfinity since I'd have to deal with this kind of service from other providers anyway and that their product was "superior". 

 

I am so tired of dealing with Comcast customer service and being treated so dismissively.  I'd like to stay, but I feel like I'm being pushed to another provider.  What can I do short of leaving?

Official Employee

Re: Frustrated with Xfinity's Attitude Towards Existing Customers

Welcome to the Xfinity Forums, absherl! I'd be happy to check if we have any promotions in your area. Please send me a private message and include your full name, the account holder's name as it's listed on the billing statement. Click on my name ComcastElla, then click Send a message.


I am an Official Comcast Employee.
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