About 6 months ago I contacted Comcast to get service to a farm we were moving to. I was told it would be no problem getting service. I kept calling and requesting to get a tech out to verify - but no one was ever sent out.
We moved in over three months ago and a tech finally came out and told us - nope you don't have a connection. Great...
So we scheduled Residential and Business to come out and give us a quote. Residential worked with us, and got us a quote for running the lines over our power lines - $4200. Business gave us a quote of $22k to run cables underground. Through our sales focal on Business we have requested about 20 times to have Business give us a quote to run the lines over the power line. Crickets. Nothing. They are not responding to our sales rep, no one has contacted me - they dropped off the face of the Earth.
We have been living/ working here for coming up on 4 months without internet, using our phones for hotspot and its getting infuriating. How do I escalate this?! Why is Comcast Business not responding?! Not even to my Sales Rep!
This is absurd!