Thanks for posting to the Forums to bring this to our attention. W apologize for the inconvenience this may be causing you and want to help make this right. You stated that you have a tech visit today. Did the tech come already? Was he able to locate and resolve the issue or was this something that needed to be referred to your local maintenance team?
Hello Jgrubbs84, we haven't heard from you. Please don't hesitate to reach back out if you need any assistance in the future.
Thank you for your time!