Signed up for new plan in November and was shown total bill and told HBO and Showtime was included. There was no mention that this was actually a 3 month free trial. Come March and suddenly HBO and Showtime not available. I call up and HBO and Showtime were added and once again no mention that this was another free trial.
Finally in June a representative tells me it was a free trial all along. I am absolutely sure nobody said this was a free trial knowing I would think my 24 month agreement.
On the original bill I printed out online HBO and Showtime were listed as $15 and then below that was $0.00 and the words "Free Trial" were nowhere on the bill. I was never told on the phone when that HBO and Showtime were a 3 month free trial. The obvious implication was that HBO and Showtime was included at no additional charge.
Congratulations Comcast. I was determined to not get fooled and I went over the bill throughly and asked more than once about HBO and Showtime inclusion and you still deceived me!