I was offered a free iPad for upgrading to a double play option. Upon doing so, I verified with tech support via chat, I'm sure you can pull up the chat history, that I would receive one within 2 to 3 months of being on double play. I called in to check on the status of my iPad and guess what happened? "We don't have anything within our systems noting an iPad. We will have to open and escalate a ticket to have it resolved within a week." So.....where is my iPad?......
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Hello @KevinSida & @Scherena1, thanks for reaching out about this free iPad concern. I definitely understand how this can be frustrating and I would be more than happy to further look into this. Can you please send me a Private Message including the full name as it appears on the account and your full name if different?
To send a private message, please click my name "ComcastAmira" then select "Send a Message" on the right side.