The Event was ordered via the remote and guide on 12/2
I'm afraid there are no errors or anomalies and I have no basis to remove the charge for the Event.
Well, that is sad news, as I feel my 74 year-old mother I was taken advantage of and ripped off*. She is not great with a remote, but what 74-year-old is?! And it is obvious this was an error. Wrestling? All day for $49.99? Are you kidding me?! (This is her daughter, Lori Mattina speaking.) Now I would ask you to please make sure that error can never be made again, or instruct me how to do it on her remote, or wherever that might be. In other words, if there is a way to disconnect any confusing items from the remote or her service, or if we could put a child lock on "extra" programs she has not signed up for- or do whatever it is we can to prevent these extra erroneous charges, we would be grateful. (Surely parents have to do it for there kids- so there must be a way?!) Now this might mean having a Comcast/Xfinity customer service person come overand makes a house call, and that would be okay too. Please tell us how to proceed so we can prevent this from happening again in the future.
Thank you very much.
*P.S. There was an earlier thread of someone who was "accidentally" charged this exact same thing, and yet was credited back. Why not us? Please take a look: http://forums.xfinity.com/t5/Billing/Fraudulent-Charge/td-p/2666188
I will private message you to discuss this further.
what was the outcome..When you post others who may have the same issue would appreciate knowing the outcome,as it may help others in the future
Comcast can see exactly what box from which it was ordered, when it was ordered, how it was ordered, and how long it was watched. In some cases, customers order by mistake but don't watch the program. In that case, Comcast will credit the account.
If you want to avoid accidental purchases, set up a purchase PIN through parental controls.
Hello kathy9552, the provided information is correct.