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Fraudulent accounts

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Fraudulent accounts

I have been a Comcast customer for a while now. I just got a notification from the credit bureaus that Comcast sent 3 accounts tied to my SS# into collections. Something is really wrong here!! How can 3 accounts be setup using my SS# and 3 different addresses? And they all got sent to collections within 5 months of last year. I now have to take all these steps to have these items removed from my credit history becuase it killed my credit score. I am considering litigation due to the fact I don't know what this has cost me on the back end. To me it seems like an inside job within Comcast themself. They are doing alot of mishandling of its customer's personal info... And it seems like there is no way to fast-track the resolution


Re: Fraudulent accounts

Comcast Resources for Fraud and Identity Theft Resolution

Comcast takes security issues seriously and is committed to protecting our customers and other consumers against fraud and identity theft.

In the unfortunate event that your identity has been stolen and/or fraudulently used to acquire Comcast services, or in some other way been utilized on a Comcast account, use the information on this site to initiate a claim process. This site also provides important tips to help protect your identity.

Here’s what you can expect:

  • You will need to provide information about yourself and information you have regarding your claim.
  • You will need to send us any documents that support your claim.
  • Comcast will review the information and documents that you provided and will investigate the claim.
  • Comcast will contact you when we receive your information and documents and as needed throughout the process. Please be advised that the entire process, start to finish, may take up to 30 days.

If you believe you have been the victim of fraud or identity theft and need to submit a claim to Comcast here is how to get started:

  1. Complete the Identity Theft Victim’s Complaint and Affidavit Form

    • Click here to access the fraud/identity theft affidavit from the Federal Trade Commission (FTC) website.

    • For instructions on completing the form click here.

  2. The completed affidavit must be notarized and submitted to Comcast (not the FTC), along with the following documentation:

    • A copy of the filed police report for the fraud/identity theft claim.
    • Proof of residency during the time the Comcast services were under your name. You can submit lease agreements, utility bills, or mortgage statement with your name.
    • A copy of your valid government-issued photo identification card. You can submit a copy of your driver’s license, state-issued ID card or your passport.

    The paperwork may be mailed or faxed to Comcast at:

    Customer Security Assurance
    Attention Fraud Department
    101 Woodcrest Rd, Suite 141
    Cherry Hill, NJ 08003

    Comcast Customer Security Assurance
    Attention Fraud Department

  3. A Comcast representative will contact you within 2 business days of our receipt of the requested documentation.

  4. While Comcast is investigating your claim, we will suspend our collection activity on the suspect account and request that any consumer credit bureau the suspect account has been reported to will be notified that the account is under investigation for identity theft. If Comcast concludes that the suspect account was the result of identity theft, Comcast will request the removal of the suspect account by the consumer credit bureaus from your consumer credit report. 


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Frequent Visitor

Re: Fraudulent accounts

I have the same problem
Official Employee

Re: Fraudulent accounts

jessiecallie55, I'm sorry to hear about this. Please follow Nerdburg's instructions above to find a resolution for the fraudulent account.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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