Welcome to the Xfinity Forum. Thanks for bringing this to our attention. This isn't the experience we want for our customers.I understand it can be frustrating when changes happen without notice, but this should have been communicated on a previous bill if there was a change. I'd like to gather a few more pieces of information so I can investigate further to confirm exactly what happened.
Can you please send me a private message with your first and last name? To send a private message click on my name "ComcastChe", then click send a message.