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Fiber Optic Connection

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Fiber Optic Connection

Our community is getting fiber optic....Our unit had a tech come today to connect the inside fiber optic cable to the box. When he tried it out, he said it didn't work because nobody had finished connecting the outside fiber optic wires to where ever they are supposed to go. When I called Xfinity about this, they seemd confused saying the tech's visit was logged as completed. I said how could it have been completed when he said he couldn't connect it to anything. They said they would escalate the issue..So, what is going on at Comcast? Are they a two-bit operation masquerading as a Multi-Billion dollar corp.???