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Feeling frustrated!

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Feeling frustrated!

I signed up for service the 23rd, at which time was told a tech would be coming by that same day to place a tap for cable services, got my equipment ordered and done right? Nope. The first “self install” kit arrived and was nothing more then a HDMI cable, luckily I got a great customer service agent who shipped me overnight the right stuff, get it installed and I have no service why? Because apparently nobody ever came by to install the tap. It’s been a week! Customer service has no explanation and pretty much told me to call their 1-800 # tomorrow. I’m beginning to think this was a mistake and have return labels ready to go
Admin1

Re: Feeling frustrated!

Hi Lalaofthe -- I can help get a tech out to your location. Please send me a PM with your name, full service address, and either phone number or account number for authentication. I'll be able to get a tech scheduled with that information.

 

Click my name (ComcastZach) and click Private Message Me.