Why is xfinity charging me $60 for a technician visit that they scheduled? The new modem, that they sent for an automatic upgrade, would not work. After three hours on the phone, I asked to stay on old and return new equipment. The CR said they would send a tech to resolve the issue. The tech changed something in the outside box on the street and all worked fine. After escalating in xfinity, as the a refund has not been approved, the manager is telling me that they have no records and I must have asked for a technician so I must pay this. Please help.
Hi R2inJax, thank you for reaching out and I can assist reviewing the notes and see if I am showing anything different on my side. Can you please send me a private message with your account information (name on account, address and account number).