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False Promises

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False Promises

On August 31, 2018 I called Xfinity customer service and was talking to a service rep. Our internet was out and we discussed about how to get it fix up. Apprently it was there problem and he said he will send a tech guy over free of charge on September 6. Afterwards I noticed a 60$ charge on my bill for the tech visit. He gave me a reference and promised me that I wouldn’t be charged for it.
He gave me CRCharlieRobert 801451296 and 246324
Not sure which is the reference number but he gave me those numbers and said if I was charged these are the reference numbee
Official Employee

Re: False Promises

Hello, I would like to look into this for you from here. To protect the privacy of your account, can you provide your full name exactly as it's listed on the billing statement? To send a private message click on my name, then click private message me.

I am an Official Comcast Employee.
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