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False Cancellation Request

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New Poster

False Cancellation Request

Hello, I recieved an email from comcast requesting a cancellation of my services. I did not make this request, nor did I intend to make this request. If I could someone to look at my account and verify that would be great.  I have already changed passwords, in case it was someone in my account doing it, though my password was not easily guessed and would be impossible to brute hack, outside of it being leaked.

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Expert

Re: False Cancellation Request


@Cameronch wrote:

Hello, I recieved an email from comcast requesting a cancellation of my services. I did not make this request, nor did I intend to make this request. If I could someone to look at my account and verify that would be great.  I have already changed passwords, in case it was someone in my account doing it, though my password was not easily guessed and would be impossible to brute hack, outside of it being leaked.


You might want to call Comcast's CSA (Customer Security Assurance). They may be able to help you. Their phone number is (888) 565-4329.


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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Official Employee

Re: False Cancellation Request

Hello @Cameronch, thanks for reaching out to our Digital Care Team on our Forums page. I am sorry to hear about the cancellation email you received. We definitely want to get to the bottom of this and be of any other service assistance needed as well. Can you please send me a Private Message including your first and last name as it appears on the account? 

 

To send me a Private Message, please click my name “ComcastAmira” and click “Send a message". 

 


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

Re: False Cancellation Request

this happened to me also.  My account is supposedly protected with 2 factor authentication.  So somewhere the security measures that xfinity claims to have in place aren't working.