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Fake calls from Comcast?

New Poster

Fake calls from Comcast?

There are a number of postings on the forum about repeated calls from 800-266-2278, with Comcast clearly listed in the Caller ID.  Comcast representatives' answers have always been to have "your number placed on the Do Not Call" list.  However, I do not believe these are really coming from Comcast.  In my experience, about half the time there is no person on the other end.  Other times, the person can barely speak English or the connection is so poor the person's voice is barely audible.  I believe these are computer generated calls that send out a false Caller ID, a scam known as Caller ID Spoofing. 

My question is:  can Comcast do anything to prevent this spoofing?

Expert

Re: Fake calls from Comcast?

Caller ID spoofing is a big problem for just about everyone. Fixes are in the works.

 

https://arstechnica.com/information-technology/2019/03/att-and-comcast-claim-anti-robocalling-milest...

 

https://www.consumerreports.org/robocalls/spoofed-robocalls-relief-is-on-the-way/

 

https://www.consumerreports.org/robocalls/best-ways-to-fight-robocalls/


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New Poster

Re: Fake calls from Comcast?

I got a call from 404-722-2012 someone wanting to get me a better package with comcast, and the main sell was the home phone and one touch police calling....it was obvious he was on a cell phone , just another person trying to scam, please do something about this before some older person is scammed and their credit stolen!

Regular Visitor

Re: Fake calls from Comcast?

We are repeatedly getting calls from 800.934.6489. Nearly all the time it's dead air. Sometimes a male voice with heavy accent that is impossible to understand says a few words and uses my first name. I believe this is Caller ID Spoofing. I've reported it to Comcast in Chat, but I must say that the CSR didn't impress me as someone who would actually create a report on it. He did tell me that if Comcast needed to communicate with me about something they would send an email, not make a phone call. I've also reported this to the FCC (online complaint forms available). Some of the forums concern problems like this but non until this one brought up Call ID Spoofing. Why in the world don't we get an official Comcast statement about this problem? Such as, they know it is occurring, here are the numbers that may show on your Caller ID, here's how to tell it is NOT us calling you, etc. I really feel UNSUPPORTED by Comcast on this matter.
Official Employee

Re: Fake calls from Comcast?

geogat, appreciate you taking the time to let us know about possible caller ID spoofing you've experienced. 

 

To report violations of the National Do Not Call Registry, visit DoNotCall.gov or call 1-888-382-1222. (If your name is on the Do Not Call Registry, you should only receive calls from companies that you do business with or companies that you gave permission to call. If you receive a call from another company, report it. You will need the name and number of the caller and date and time of the call.)

  • Visit ftc.gov or call 1-877-FTC-HELP.
  • The complaint that you report will be submitted into the Consumer Sentinel Network, which is a database that is used by law enforcement agencies across the world. It helps them to track down the culprits and eventually stop the fraud.

You may also file a complaint with the FCC at www.fcc.gov/complaints


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Regular Visitor

Re: Fake calls from Comcast?

Have already done that repeatedly. (I mentioned in my first post that I'd reported the calls.) I did not see a reply to another post in which the person asked if there was anything Comcast was doing about this on their end - or of they can even do anything.
Official Employee

Re: Fake calls from Comcast?

geogat, thanks for reporting those calls. That is the best course of action in fighting spam callers and persons attempting to commit fraud. The FCC and the FTC are the agencies responsible for stopping these types of calls. 

 

Ken


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

Re: Fake calls from Comcast?

Here is a link to a recent Consumer Reports article. It discusses both the problem as well as present and future solutions.  There is technology that is being developed to catch spoofed phone numbers.

 

https://www.consumerreports.org/robocalls/mad-about-robocalls/

 

Regular Visitor

Re: Fake calls from Comcast?

Greetings David and thank you. I was hoping that Comcast would chime in with an up-to-date answer. The FCC ruled on this problem on 5/15/19, enabling and requesting carriers to automatically block robocallers. The technology is available. The FCC requested that carriers do this in short order and not charge customers for it. Can't get an answer out of the big kahuna - Comcast.