There are a number of postings on the forum about repeated calls from 800-266-2278, with Comcast clearly listed in the Caller ID. Comcast representatives' answers have always been to have "your number placed on the Do Not Call" list. However, I do not believe these are really coming from Comcast. In my experience, about half the time there is no person on the other end. Other times, the person can barely speak English or the connection is so poor the person's voice is barely audible. I believe these are computer generated calls that send out a false Caller ID, a scam known as Caller ID Spoofing.
My question is: can Comcast do anything to prevent this spoofing?
Solved! Go to Solution.
Caller ID spoofing is a big problem for just about everyone. Fixes are in the works.
I got a call from 404-722-2012 someone wanting to get me a better package with comcast, and the main sell was the home phone and one touch police calling....it was obvious he was on a cell phone , just another person trying to scam, please do something about this before some older person is scammed and their credit stolen!
geogat, appreciate you taking the time to let us know about possible caller ID spoofing you've experienced.
To report violations of the National Do Not Call Registry, visit DoNotCall.gov or call 1-888-382-1222. (If your name is on the Do Not Call Registry, you should only receive calls from companies that you do business with or companies that you gave permission to call. If you receive a call from another company, report it. You will need the name and number of the caller and date and time of the call.)
You may also file a complaint with the FCC at www.fcc.gov/complaints
geogat, thanks for reporting those calls. That is the best course of action in fighting spam callers and persons attempting to commit fraud. The FCC and the FTC are the agencies responsible for stopping these types of calls.
Here is a link to a recent Consumer Reports article. It discusses both the problem as well as present and future solutions. There is technology that is being developed to catch spoofed phone numbers.